IT Support Specialist - help desk (San Jose, CA)

Amberfield Wren Civic Services works with county and city offices around San Jose, and we need an IT Support Specialist to lead our help desk. We follow procedures carefully and explain them clearly. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.