IT Support Specialist - help desk (San Jose, CA)

Ironwood Quill Telecom is looking for an IT Support Specialist. The job centres on help desk for billing accounts, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in San Jose. • We reply to every applicant.