IT Support Specialist - help desk (San Jose, CA)

Amberfield Wren Civic Services supports public agencies in San Jose with budgeting, records and programmes. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.