IT Support Specialist - help desk (San Diego, CA)

Rivermark Meadow Learning Group is an education provider in San Diego serving students and families. We are hiring an IT Support Specialist to take on help desk. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in San Diego. • We reply to every applicant.