IT Support Specialist - help desk (San Diego, CA)

Summit Cobalt Learning Group is looking for an IT Support Specialist. The job centres on help desk for family communication, and it would suit someone who likes steady, practical work. You would join a large organisation of about 817 people based in San Diego. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with family communication. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in San Diego. • Applications are reviewed on a rolling basis.