IT Support Specialist - help desk (San Diego, CA)

Nova Forge Energy delivers power and gas plans across the San Diego region. We are hiring an IT Support Specialist to take on help desk. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with hardship programmes. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.