IT Support Specialist - help desk (San Diego, CA)

Cedar River Community Partners is looking for an IT Support Specialist. The job centres on help desk for benefits enrolment, and it would suit someone who likes steady, practical work. Mission matters here, and so does looking after staff. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in San Diego. • Applications are reviewed on a rolling basis.