IT Support Specialist - help desk (Salt Lake City, UT)

Clearpath Cross Legal Group is looking for an IT Support Specialist. The job centres on help desk for billing records, and it would suit someone who likes steady, practical work. We are a close group and share the work. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing records. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.