IT Support Specialist - help desk (Salt Lake City, UT)

Clearpath Beacon Community Partners Group is a Salt Lake City charity working with residents on basic needs and opportunity, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with client intake. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Salt Lake City. • Applications are reviewed on a rolling basis.