IT Support Specialist - help desk (Salt Lake City, UT)

Greenridge Bright Community Partners runs community programmes across Salt Lake City. We are hiring an IT Support Specialist to take on help desk. We are small enough to know everyone's name. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with benefits enrolment. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Salt Lake City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.