IT Support Specialist - help desk (Salt Lake City, UT)

Clearpath Glen Telecom is looking for an IT Support Specialist. The job centres on help desk for outage reports, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with outage reports. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Salt Lake City. • We will tell you what to expect at each step of the hiring process.