IT Support Specialist - help desk (Sacramento, CA)

Ironwood Pine Water Authority is a public water utility serving the Sacramento area, and we need an IT Support Specialist to lead our help desk. You would join a small organisation of about 24 people based in Sacramento. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with water quality. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Sacramento, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.