IT Support Specialist - help desk (Sacramento, CA)

Amberfield West Hospitality runs guest-focused properties across the Sacramento area, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with housekeeping schedules. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Sacramento. • Applications are reviewed on a rolling basis.