IT Support Specialist - help desk (Sacramento, CA)

Clearpath Orchard Energy is looking for an IT Support Specialist. The job centres on help desk for billing disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Sacramento. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing disputes. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Sacramento. • We reply to every applicant.