IT Support Specialist - help desk (Sacramento, CA)

Harborlight Haven Insurance is looking for an IT Support Specialist. The job centres on help desk for customer complaints, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Sacramento. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with customer complaints. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Sacramento. • We reply to every applicant.