IT Support Specialist - help desk (Sacramento, CA)

Amberfield Lantern Financial is a financial-services company in Sacramento. We are hiring an IT Support Specialist to take on help desk. You would join a large organisation of about 580 people based in Sacramento. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer onboarding. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Sacramento, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.