IT Support Specialist - help desk (Sacramento, CA)

We are growing our team at Redstone Lakeside Freight Associates and adding an IT Support Specialist whose main responsibility will be help desk. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with carrier rates. Working arrangement • Full-time, Monday to Friday. • On site in Sacramento. • We reply to every applicant.