IT Support Specialist - help desk (Sacramento, CA)

Westbrook North Community Partners is looking for an IT Support Specialist. The job centres on help desk for client intake, and it would suit someone who likes steady, practical work. We are small enough to know everyone's name. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client intake. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Sacramento. • Applications are reviewed on a rolling basis.