IT Support Specialist - help desk (Richmond, VA)

We are growing our team at Bluepeak Rook Financial and adding an IT Support Specialist whose main responsibility will be help desk. Trust is the product, so accuracy and clarity matter. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with regulatory reports. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Richmond. • We reply to every applicant.