IT Support Specialist - help desk (Richmond, VA)

We are growing our team at Bright Cross Health Group and adding an IT Support Specialist whose main responsibility will be help desk. Continuing education is supported. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with electronic records. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Richmond. • We will tell you what to expect at each step of the hiring process.