IT Support Specialist - help desk (Richmond, VA)

Greenridge Fern Telecom provides broadband and phone service around Richmond, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Richmond. • Applications are reviewed on a rolling basis.