IT Support Specialist - help desk (Reno, NV)

Redstone Lakeside Energy is looking for an IT Support Specialist. The job centres on help desk for billing disputes, and it would suit someone who likes steady, practical work. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing disputes. Working arrangement • Full-time, on a regular day shift. • On site in Reno, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.