IT Support Specialist - help desk (Reno, NV)

We are growing our team at Silverline Rook Community Partners and adding an IT Support Specialist whose main responsibility will be help desk. Mission matters here, and so does looking after staff. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client intake. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Reno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.