IT Support Specialist - help desk (Reno, NV)

Stonegate Community Partners is a nonprofit in Reno supporting families with food, housing and job help, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with food distribution. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Reno. • We reply to every applicant.