IT Support Specialist - help desk (remote)

Rivermark Linden Legal Group Partners is a Tulsa practice with attorneys, paralegals and client-service staff, and we need an IT Support Specialist to lead our help desk. We are a close group and share the work. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with client files. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Tulsa. • We will tell you what to expect at each step of the hiring process.