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IT Support Specialist - help desk (remote)

Silverline Vista Community Partners · Remote · full time

Silverline Vista Community Partners is a Jackson charity working with residents on basic needs and opportunity. We are hiring an IT Support Specialist to take on help desk. Flexibility and kindness are expected. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with food distribution. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Jackson. • Applications are reviewed on a rolling basis.

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