IT Support Specialist - help desk (remote)

Nova Glen Inspection Services is looking for an IT Support Specialist. The job centres on help desk for equipment calibration, and it would suit someone who likes steady, practical work. You would join a small organisation of about 72 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with equipment calibration. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Oakland. • Applications are reviewed on a rolling basis.