IT Support Specialist - help desk (remote)

Westbrook Bridge Energy Group supplies electricity and gas to homes and businesses around Columbus. We are hiring an IT Support Specialist to take on help desk. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing disputes. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with a monthly team day in Columbus. • We will tell you what to expect at each step of the hiring process.