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IT Support Specialist - help desk (remote)

Bright Birch Inspection Services · Remote · full time

Bright Birch Inspection Services is an inspection company in Anchorage with field technicians and lab staff. We are hiring an IT Support Specialist to take on help desk. Technicians travel and report carefully. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with certifications. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Anchorage. • We reply to every applicant.

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