IT Support Specialist - help desk (remote)

Foxglove Bright Learning Group runs classrooms and tutoring across the Minneapolis area, and we need an IT Support Specialist to lead our help desk. Collaboration between teachers and staff is strong. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with school calendars. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Minneapolis. • We reply to every applicant.