IT Support Specialist - help desk (remote)

We are growing our team at Redstone Juniper Inspection Services Partners and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with field inspections. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with an occasional day on site in Birmingham. • Applications are reviewed on a rolling basis.