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IT Support Specialist - help desk (remote)

Silverline Beacon Water Authority · Remote · part time

Silverline Beacon Water Authority operates treatment plants and pipelines around Portland, and we need an IT Support Specialist to lead our help desk. Crews and office staff work closely together. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with capital projects. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with an occasional day on site in Portland. • Applications are reviewed on a rolling basis.

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