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IT Support Specialist - help desk (remote)

Fernwood Yarrow Foods · Remote · full time

Fernwood Yarrow Foods is looking for an IT Support Specialist. The job centres on help desk for production batches, and it would suit someone who likes steady, practical work. You would join a small organisation of about 116 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with production batches. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Wichita. • We reply to every applicant.

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