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IT Support Specialist - help desk (remote)

Ironwood Stone Inspection Services · Remote · full time

Ironwood Stone Inspection Services tests and certifies buildings, pipelines and equipment around San Antonio. We are hiring an IT Support Specialist to take on help desk. Technicians travel and report carefully. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with field inspections. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in San Antonio. • We reply to every applicant.

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