IT Support Specialist - help desk (remote)

Amberfield Bridge Foods is looking for an IT Support Specialist. The job centres on help desk for allergen controls, and it would suit someone who likes steady, practical work. We like people who take pride in what they make. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with allergen controls. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Birmingham. • Applications are reviewed on a rolling basis.