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IT Support Specialist - help desk (remote)

Stonegate Field Insurance · Remote · part time

Stonegate Field Insurance sells home, auto and small-business insurance in Chicago, and we need an IT Support Specialist to lead our help desk. We invest in training for new adjusters. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with premium billing. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with a monthly team day in Chicago. • We will tell you what to expect at each step of the hiring process.

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