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IT Support Specialist - help desk (remote)

Nova Stone Banking Services · Remote · part time

We are growing our team at Nova Stone Banking Services and adding an IT Support Specialist whose main responsibility will be help desk. We promote from within and train well. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with fraud alerts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with a monthly team day in Knoxville. • We reply to every applicant.

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