IT Support Specialist - help desk (remote)

We are growing our team at Bright Loom Community Partners and adding an IT Support Specialist whose main responsibility will be help desk. Mission matters here, and so does looking after staff. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Nashville. • We reply to every applicant.