IT Support Specialist - help desk (remote)

We are growing our team at Summit Maple Community Partners and adding an IT Support Specialist whose main responsibility will be help desk. Mission matters here, and so does looking after staff. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Kansas City. • Applications are reviewed on a rolling basis.