WWUUUH
Help Me Now

Theme

Magnification

IT Support Specialist - help desk (remote)

Summit Beacon Staffing · Remote · full time

Summit Beacon Staffing places workers with employers around Cincinnati, and we need an IT Support Specialist to lead our help desk. Recruiters here keep in touch with people long after placement. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client orders. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Cincinnati. • Applications are reviewed on a rolling basis.

Log in to apply or save this job. Searching and viewing listings stays free.

Between jobs? WUUUH gives you a free ranked action plan, deadlines, and assistance matching with official links. Start free →

Works on slow connections. Together, We Rise.