IT Support Specialist - help desk (remote)

We are growing our team at Summit Willow Staffing and adding an IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of about 993 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with timekeeping. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Austin. • We reply to every applicant.