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IT Support Specialist - help desk (remote)

Silverline Cross Legal Group · Remote · full time

Silverline Cross Legal Group is looking for an IT Support Specialist. The job centres on help desk for document review, and it would suit someone who likes steady, practical work. We are a close group and share the work. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with document review. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Rochester. • We will tell you what to expect at each step of the hiring process.

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