IT Support Specialist - help desk (remote)

Clearpath Basin Legal Group is a Hartford practice with attorneys, paralegals and client-service staff, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with intake forms. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Hartford. • We will tell you what to expect at each step of the hiring process.