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IT Support Specialist - help desk (remote)

Redstone Vale Property Management Group · Remote · full time

Redstone Vale Property Management Group is looking for an IT Support Specialist. The job centres on help desk for resident events, and it would suit someone who likes steady, practical work. We are flexible about schedules. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with resident events. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Dallas. • We will tell you what to expect at each step of the hiring process.

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