WWUUUH
Help Me Now

Theme

Magnification

IT Support Specialist - help desk (remote)

Summit Loom Insurance Partners · Remote · part time

Summit Loom Insurance Partners sells home, auto and small-business insurance in Houston. We are hiring an IT Support Specialist to take on help desk. We care about how people feel on the worst day of their year. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with underwriting files. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with quarterly visits in Houston. • We will tell you what to expect at each step of the hiring process.

Log in to apply or save this job. Searching and viewing listings stays free.

Between jobs? WUUUH members get a ranked action plan, assistance matching, and cash-flow runway as part of their membership. Choose a membership →

Works on slow connections. Together, We Rise.