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IT Support Specialist - help desk (remote)

Amberfield Pike Construction · Remote · full time

Amberfield Pike Construction builds commercial and industrial projects around Kansas City, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with subcontractor invoices. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Kansas City. • Applications are reviewed on a rolling basis.

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