IT Support Specialist - help desk (remote)

We are growing our team at Cedar Lakeside Telecom Group and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with customer tickets. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Nashville. • Applications are reviewed on a rolling basis.