IT Support Specialist - help desk (remote)

Silverline Fern Environmental Services is an environmental-services company in Wichita with routes, transfer stations and recycling. We are hiring an IT Support Specialist to take on help desk. Safety briefings happen every morning. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with recycling loads. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Wichita. • We reply to every applicant.