IT Support Specialist - help desk (remote)

Redstone Ashton Arts Center is looking for an IT Support Specialist. The job centres on help desk for ticketing, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with ticketing. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with quarterly visits in Madison. • Applications are reviewed on a rolling basis.