IT Support Specialist - help desk (remote)

Fernwood Amber Property Management Associates is a Boston property manager with leasing, maintenance and resident services. We are hiring an IT Support Specialist to take on help desk. We are flexible about schedules. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with rent collection. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Boston. • We will tell you what to expect at each step of the hiring process.